FAQ Help Center

Find quick answers to common questions about our products,sustainability practices, and partnership process—your gateway to seamless support.

Product & Materials

We manufacture two core PU foam products:

PU Foam (Sponge): Crafted from MDI-based polyurethane, available in high-rebound, high-density, and memory foam variants. Both products are engineered for footwear, apparel, and industrial uses.

TPU Yarn: Made from TPU (thermoplastic polyurethane), ideal for breathable, durable textile applications.

Yes! We offer free product samples for evaluation. However, shipping costs (via DHL/UPS/FedEx) are the responsibility of the customer. Contact us to request samples and discuss shipping options.

Can’t find an answer?

Don’t hesitate to contact our expert team—we’re here to provide personalized help and ensure your needs are met promptly.

Ordering & Customization

The MOQ for PU foam is 40 linear meters (dimensions: 1.4m width × 0.4m height), totaling 22.4 cubic meters. We also offer custom slicing services down to a minimum thickness of 2mm.

For quantities below 22.4m³, we may be able to fulfill your request from existing stock—subject to availability of similar color and hardness grades. Contact our team to check inventory options.

Yes! We support full customization for:

Special treatments (anti-microbial, flame-retardant coatings).

Density (15–100 kg/m³)

Shore hardness (10–90 HA)

Colors (Pantone-matched or standard shades)

Production & Payment

Standard orders: 5–7 business days (for regular materials and sizes).

Custom orders (requiring special raw materials): 7–10 business days.
Lead times start after final approval of samples and payment of the deposit.

We accept:

30% deposit via T/T, with the remaining 70% due against the bill of lading for larger orders.
Bank details will be provided in your proforma invoice.

100% T/T (Telegraphic Transfer) or cash for small orders.

Shipping & Customs

We ship under FOB Xiamen (Incoterms 2020), meaning we handle all logistics within China, and you arrange international freight from Xiamen Port.

Yes! We provide all necessary documentation for customs, including:

Quality inspection reports
Our team will actively coordinate with your customs broker to ensure a smooth process.

Commercial invoices

Packing lists

Certificates of origin (CO)